227bd Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how 227bd collects, processes, and protects your data.
1 Introduction and Scope of Policy
227bd ("we", "us", or "platform") is a trusted online betting and casino service provider in Bangladesh. Protecting the privacy of users of our website 227bd.cam is one of our highest priorities.
This privacy policy explains what types of personal information we collect, why we collect it, how we use it, with whom we may share it, and what steps we take to protect your information. This policy applies to all 227bd services, mobile sites, and applications.
By registering on or continuing to use our platform, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
2 Information We Collect
We may collect your information in various ways. The categories of information collected are described in detail below:
Personally Identifiable Information
- Full name and date of birth
- Email address
- Residential address
- National ID (NID) or passport number (for verification)
- Username and password (in encrypted form)
- Any additional information provided at the time of registration
Financial Transaction Information
- bKash, Nagad, Rocket, or Upay mobile number
- Deposit and withdrawal history
- Transaction amounts and dates
- Bank account details (where applicable)
- Records of bonus and promotion usage
Technical and Usage Information
- IP address and device identification information
- Browser type and operating system
- Login time and session information
- Preferred games and betting activity
- Information collected from cookies and tracking technologies
Information from Communications
- Records of live chat conversations
- Email communication history
- Details of complaints and requests
- Information provided in surveys or feedback forms
- Information about participation in promotions
3 Purpose of Data Use
We use collected information for specific and legitimate purposes. The main purposes are listed below:
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Providing registration, login, and account-related services | Performance of contract |
| Identity Verification (KYC) | Age confirmation (21+) and fraud prevention | Legal obligation |
| Financial Transactions | Processing deposits, withdrawals, and bonuses | Performance of contract |
| Customer Support | Resolving issues via live chat and email | Legitimate interest |
| Security and Fraud Prevention | Detecting and preventing suspicious activity | Legitimate interest and legal obligation |
| Service Improvement | Analyzing user experience and improving products | Legitimate interest |
| Marketing Communications | Informing about offers, bonuses, and updates (for those who have given consent) | Consent |
| Responsible Gaming | Identifying risky behavior and providing support | Legal obligation and legitimate interest |
4 Sharing Information and Third Parties
We never sell your personal information or transfer it commercially to third parties. However, we may share information in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with authorized third parties for payment processing (bKash, Nagad, Rocket, Upay), technical support, and security verification. These partners are required to follow the same standard of privacy policy as we do.
Legal Requirements
If providing information is required by law, court order, or a valid request from a government authority, we may supply the relevant information. In such cases, we will make every effort to notify you in advance where possible.
Business Changes
In the event of a merger, acquisition, or business restructuring, your information may be transferred to a new entity. However, the terms of this privacy policy will continue to apply, and you will be informed in advance.
5 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve the quality of service and personalize the user experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, carry out security verification, and save preferred language settings. Disabling these cookies may cause the site to not function properly.
Analytical Cookies
We use these to understand which pages are most visited, how long users spend on the site, and which games are popular. This information is analyzed in aggregate and is not used to directly identify any individual.
Personalization Cookies
These cookies are used to remember your preferred games, language, and display settings. They make your experience more personalized and convenient.
Cookie Controls
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some of our services to not work properly.
6 Data Security Measures
227bd uses industry-standard technologies and processes to protect your personal information. Our security framework includes the following methods:
SSL Encryption
All our data transfers are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorized access.
Two-Factor Verification
A two-step verification process for account security can be optionally activated.
Continuous Monitoring
A 24/7 security team detects and prevents suspicious activity.
Please keep in mind that transmitting information over the internet is not completely secure. Even though we take the highest security measures, we cannot guarantee 100% security. You also have a responsibility to keep your password confidential and to regularly monitor your account activity.
7 Data Retention Period
We retain your information only for as long as it is needed. The retention period depends on the type and purpose of the information:
- Account Information: Retained for as long as the account is active and, after closure, in accordance with applicable legal time limits.
- Financial Transaction Records: Generally retained for 5-7 years in accordance with financial laws and regulatory requirements.
- KYC Verification Information: Retained in accordance with applicable legal obligations.
- Live Chat and Support Records: Retained for a specified period for the purpose of improving customer service quality.
- Marketing Information: Until you withdraw your consent or until the account is closed.
- Technical Logs: Retained for a limited period for security and troubleshooting purposes.
8 Your Rights and Controls
You have certain important rights over your personal information. You may exercise these rights at any time:
Right to Access
You may request to know what information we hold about you. We will provide this information to you within a reasonable time.
Right to Rectification
If there is any inaccuracy or incompleteness in your information, you may request a correction. Contact us via live chat or email to update the correct information.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information for legal or regulatory reasons.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, particularly in the case of marketing communications.
Right to Withdraw Consent
If you wish to withdraw your consent to the processing of your information at any time, you may notify us at any time. This will not affect the lawfulness of prior processing.
Right to Data Portability
You may request your information in a structured, commonly used format so that it can be transferred elsewhere if needed.
To exercise any of the above rights, contact us via our 24/7 live chat or by sending an email to [email protected]. We will process your request as promptly as possible.
9 Protection of Minors
227bd strictly provides services only to individuals aged 21 years or older. We do not knowingly collect personal information from minors.
We verify age during the registration process, and if we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
To learn more about responsible gaming, please read our Responsible Gaming page.
10 Policy Changes & Updates
We may update this privacy policy from time to time. This policy may be revised due to changes in business practices, the addition of new services, or legal requirements.
For any significant changes, we will:
- Send a notification to your registered email address
- Display a clear notice on the main page of the website
- Change the "Last Updated" date at the top of this page
If you continue using our platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our support team is always ready to answer all your questions in Bengali.
For specific data protection requests — such as requests to view, correct, or delete your data — please send them from your registered email so we can verify your identity.
We take all privacy-related requests seriously and strive to respond promptly.
Contact Methods
Available 24/7 — fully in Bengali
[email protected]
00:00 AM – 24:00 PM (BST)
[email protected]